Company
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First Name
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Email Address
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1) In what capacity did/do we serve you? Please select all that apply.
If you answered “Other” above, please provide details:
2) How do you rate KLI Customer Service personnel knowledge and responsiveness to your inquiries?
3) How do you rate KLI Engineering and Technical personnel knowledge and responsiveness to your inquiries?
4) How do you rate KLI delivery performance to your required dates?
5) How would you rate the packaging of KLI Products?
6) How do you rate the long-term performance of KLI Products?
7.1) Please rate the importance of QUALITY in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)
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7.2) Please rate the importance of DELIVERY in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)
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7.3) Please rate the importance of PRICE in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)
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7.4) Please rate the importance of PERFORMANCE in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)
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7.5) Please rate the importance of SUPPORT in your decision to purchase, specify or use KLI Insulators? (1 being least important, and 5 being most important)
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8) How would you rate the quality of the products provided?
9) Compared to our competitors, is our product quality better, worse or about the same?
10) Compared to our competitors, are our product prices more reasonable, less reasonable or about the same?
11) How would you rate KLI Products cost effectiveness (value for long term benefits)?
12) How many years has your company been using or have experience with KLI products?
13) What is your overall level of Client Satisfaction with KLI?
14) You would recommend KLI to another user.
15) What could KLI do better to meet your needs?
16) The innovation of new products and continuous improvement of existing products is critical to ensure our product solutions are relevant and affordable to Customers. Please support this initiative by inputting suggestions or ideas for new products or product improvements you would like KLI to address.
